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90 Seconds or Less

I’ve been reading “How to Make Someone Like You in 90 Seconds or Less”, and while I don’t necessarily recommend the book, a few things have stuck with me:

- the basics: eye contact, leaning in to show interest, and oh, actually showing interest.
– if people like you, they root for you. They are willing to forgive your mistakes and work to help you succeed.
– try to adopt a useful attitude. If your plane is delayed and you’re trying to get rebooked. The most useful attitude to have is the one that’s most likely going to get that nice representative to help you out. Be nice.

Speak to Change The World

 

Filmed February 2013 at TEDGlobal 2013

Julian Treasure: How to speak so that people want to listen

Some great tips of getting and keeping attention when you’re trying to influence change:

HAIL

 

 

 

 

When speaking publicly, reach into your toolbox and think about the following:

VOICE

Don’t Rush, WAIT

In our world of faster, faster, faster, WAIT asks the question – when and how do we slow down? From racist doctors to losing football coaches, the book gives great examples of the REVERSE of the old maxim: Don’t just do something, stand there.

When is it good to WAIT?

LifeHack: Leading Change

shutterstock_92815726I love the idea of LifeHacks and while there are no great LifeHacks in change management, there sure are some great tips in their article on Leading Change

  • People don’t hate change, they hate how you’re trying to change them
  • Give people a clear sense of what they should be focusing on, and get rid of the rest.
  • Bring people  in from the start, rely on their practical experience and expertise and incorporate their ideas into the plan.

How To Lead Change from LifeHacks

The Power of Choice

Resistance to Change

As a leader, you never know what your employees are faced with in their personal lives.  Sometimes we see their resistance to change as personally directed against us – why wouldn’t you like our brilliant new idea? Here’s a 2 minute video to play at your next team meeting:   Is your morning like this?

Flip Manifesto

A client of mine just recommended Dan Pink’s Flip Manifesto – turning conventional management wisdom on it’s head.  Some of the key lessons:

Summary of Dan Pinnk

This is HARD

This is hard

H2 Make Key Decisions

Decisions have been on my mind – and I keep thinking back to the great book Decisive.  When you’ve got a key decision to make, Chip and Dan Heath recommend the following framework

  • Widen your options
  • Reality-test your assumptions
  • Attain some distance before deciding
  • Prepare to be wrong

Additional Resources

 

Adaptive Change

What are YOU willing to adapt?

“To stay alive, Jack Pritchard had to change his life. Triple bypass surgery and medication could help, the heart surgeon told him, but no technical fix could release Pritchard from his own responsibility for changing the habits of a lifetime. He had to stop smoking, improve his diet, get some exercise, and take time to relax, remembering to breathe more deeply each day. Pritchard’s doctor could provide sustaining technical expertise and take supportive action, but only Pritchard could adapt his ingrained habits to improve his long-term health. The doctor faced the leadership task of mobilizing the patient to make critical behavioral changes; Jack Pritchard faced the adaptive work of figuring out which specific changes to make and how to incorporate them into his daily life.

Companies today face challenges similar to the ones that confronted Pritchard and his doctor. They face adaptive challenges. Changes in societies, markets, customers, competition, and technology around the globe are forcing organizations to clarify their values, develop new strategies, and learn new ways of operating. Often the toughest task for leaders in effecting change is mobilizing people throughout the organization to do adaptive work.”

From The Work of Leadership by Ronald Heifetz and Donald Laurie