Archive for category: Uncategorized

Better Than Before

Author Gretchin Rubin is working on her next book, Better Than Before, which is all about change.    How do we create better habits and break our bad ones?  Some of the questions she’s tackling in her March 2015 book:

  • Why do I find it tough to create a habit for something I love to do?
  • I want to help someone else make a change. But how?
  • How quickly can I change a habit?
  • How can I get myself to stick to a new habit?
  • Do the same strategies work for shaping simple habits (like wearing a seat belt) work for complex habits (like drinking less)?





The Slow Fix

Carl Honore, author of The Slow Fix, starts with the premise that there might be something to the idea of slowing down instead of rushing through everything.  Maybe it’s better healthcare instead of the 10 min doctor visit.  Maybe it’s actually enjoying your food instead of inhaling a powerbar on the go.  His latest book is about applying this thinking to organizations.  Beware the quick fix – change takes time.  His advice anytime we need to take on a complex problem:

  • admit mistakes
  • seek out root cause
  • sweat the small stuff
  • seek ideas from everywhere
  • work together and share the credit
  • consult and recruit those closest to the problem

Watch Your Information Stream

What kills more people?  Lung cancer or traffic accidents?  If you look at the local paper, a typical newspaper has 42 articles about traffic accidents for every 1 article about lung cancer.  That’s a lot of data telling you to be more careful about driving – which is good – but it’s at odds with the reality of quitting smoking v safe driving.  3x more people people die from lung cancer as from traffic accidents. 

If you want to influence your organization, watch the information that’s flowing into your organization every day.  If you want people to care about quality, flood that information stream with quality stories.  If you want people to care about innovation, flood that information stream with innovation stories.  To change people’s behavior, get their attention.

Key Metrics

It always amazes me when working with a leader and he doesn’t know what “good” looks like.  How can you lead people into the future without knowing where you’re going? Take the time to get clear about your metrics.

  • Step 1:  decide on what you are trying to achieve
  • Step 2:  get some ideas on how other people measure
  • Step 3:  pick 3-5 key metrics and communicate, communicate, communicate them


90 Seconds or Less

I’ve been reading “How to Make Someone Like You in 90 Seconds or Less”, and while I don’t necessarily recommend the book, a few things have stuck with me:

- the basics: eye contact, leaning in to show interest, and oh, actually showing interest.
– if people like you, they root for you. They are willing to forgive your mistakes and work to help you succeed.
– try to adopt a useful attitude. If your plane is delayed and you’re trying to get rebooked. The most useful attitude to have is the one that’s most likely going to get that nice representative to help you out. Be nice.

Speak to Change The World


Filmed February 2013 at TEDGlobal 2013

Julian Treasure: How to speak so that people want to listen

Some great tips of getting and keeping attention when you’re trying to influence change:






When speaking publicly, reach into your toolbox and think about the following:


Don’t Rush, WAIT

In our world of faster, faster, faster, WAIT asks the question – when and how do we slow down? From racist doctors to losing football coaches, the book gives great examples of the REVERSE of the old maxim: Don’t just do something, stand there.

When is it good to WAIT?

LifeHack: Leading Change

shutterstock_92815726I love the idea of LifeHacks and while there are no great LifeHacks in change management, there sure are some great tips in their article on Leading Change

  • People don’t hate change, they hate how you’re trying to change them
  • Give people a clear sense of what they should be focusing on, and get rid of the rest.
  • Bring people  in from the start, rely on their practical experience and expertise and incorporate their ideas into the plan.

How To Lead Change from LifeHacks

The Power of Choice

Resistance to Change

As a leader, you never know what your employees are faced with in their personal lives.  Sometimes we see their resistance to change as personally directed against us – why wouldn’t you like our brilliant new idea? Here’s a 2 minute video to play at your next team meeting:   Is your morning like this?