I’ve been reading “How to Make Someone Like You in 90 Seconds or Less”, and while I don’t necessarily recommend the book, a few things have stuck with me:
– the basics: eye contact, leaning in to show interest, and oh, actually showing interest.
– if people like you, they root for you. They are willing to forgive your mistakes and work to help you succeed.
– try to adopt a useful attitude. If your plane is delayed and you’re trying to get rebooked. The most useful attitude to have is the one that’s most likely going to get that nice representative to help you out. Be nice.