Another classic change management article from Harvard Business Review, Tipping Point Leadership describes the leader journey of a police commissioner. He was faced with
- limited resources,
- people stuck in the status quo,
- opposition of some pretty powerful forces.
Believing that a change was needed, he dealt with the following four hurdles with these actions:
- cognitive: put people and managers face-to-face with customers and problems to get new ways of thinking
- resource: focus on the hot spots and bargain with partner organizations
- motivational: put the stage lights on and frame the challenges to meet the needs
- political: identify/silence internal opponents and isolate external ones.
How could you use this in your organization?
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