In preparing for a client meeting, I ran across Crucial Conversations and wanted to share their model again. A crucial conversation is where

  1. stakes are high,
  2. opinions vary, and
  3. emotions run strong and the outcome greatly impacts their lives.

If you need to prep for a tough conversation, do your homework and get ready:

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By | 2016-11-01T22:30:44+05:00 July 29th, 2014|Change Management, Runkle Consulting|Comments Off on Crucial Conversations