In preparing for a client meeting, I ran across Crucial Conversations and wanted to share their model again. A crucial conversation is where

  1. stakes are high,
  2. opinions vary, and
  3. emotions run strong and the outcome greatly impacts their lives.

If you need to prep for a tough conversation, do your homework and get ready:

Screen Shot 2014-07-29 at 1.04.32 PM

 

 

By | 2016-11-01T22:30:44+05:00 July 29th, 2014|Change Management, Runkle Consulting|Comments Off on Crucial Conversations